Last updated: March 31, 2021
This is the privacy policy (the “Policy”) of Coolbreeze Solution Pvt Ltd (the “Company”, “We,” Us”, “Our”) and the website www.breezeagro.com (the "Website") operated by the Company.
The Company is committed to securing your Personal Data and your privacy. According to this commitment, We will uphold the following principles:
It is important to Us that at all times you will have all of the information required in order for you to make educated decisions about the processing of Personal Data about you. For this purpose, We will make use of various techniques and measures aimed to provide you with relevant information about the processing of Personal Data about you, in the proper manner and timing.
Our complete privacy policy is intended to provide you with the widest understanding of the types of Personal Data collected by Us and the manner in which We process it. It is therefore vital that you will review it at the first possible opportunity and from time to time.
In addition, where We find that you are required to be provided with specific information, We will provide it to you at the appropriate time and place.
We will also be happy to answer any question you have and provide you with any clarification you require, subject to legal limitations. For this purpose, you can approach us at:
Data.Privacy@breezeagro.com
The purposes for which We can process Personal Data about you include, inter alia, the provision of Our products and services requested by you, enhancing the user experience in Our products and services, to improve Our products and services, to protect Our rights and interests, to perform business and administrative activity that supports the provision of Our products and services to Our customers and/or to uphold any legal and/or regulatory requirements. The entire list of the purposes for which We use Personal Data about natural persons is listed in section 7 in the Policy.
In addition, We will process Personal Data about you in order to understand your personal needs and preferences and allow us to provide you with personally tailored offers. You may request at any time that We will stop sending you personally tailored offers, and We will act according to such a request.
We apply significant resources in order to allow you to exercise your rights as a data subject. Therefore, you may approach Us any time you wish to review Personal Data about you, to have us amend it, erase it, cease using it for specific purposes or in general or that We will transfer it to you or to a third party, and We will fulfill your wishes in accordance with the law.
While We cannot promise absolute protection of the Personal Data about you, We can promise that We use and will continue to use a wide array of means and measures that are aimed ensuring that the Personal Data about you is secured.
Our Complete Privacy Policy
This Policy describes what kind of Personal Data does the Company collects about natural persons, how does it collect it, uses it, shares it with third parties, secures it, processes it, etc.
In this Policy, and reference to “Personal Data” is to any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or in combination with additional information that We have or that We have access to.
In this policy, wherever We refer to the “processing” of Personal Data, We refer to any operation or set of operations which is performed on Personal Data, including the collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
2. Data Controller
The Company:
The Company is the data controller in respect of the Personal Data about you.
3. When Do We Collect Personal Data About You?
We collect Personal Data about you whenever you use Our products and services, use the Website, Our service channels, and/or fill out the contact form. In some instances, you will actively provide Us with Personal Data, and in other instances, We will collect the Personal Data about you from examining and analyzing your use of Our products and services and/or Our service channels.
4. No Obligation To Provide Personal Data To The Company And Its Implications
You are not obligated to provide Us with any Personal Data about you. However, in some instances, not providing such Personal Data will prevent Us from providing you with the products or services you request Us to provide you. Please see below a detailed description of such instances:
A contractual obligation of the Company: in some instances, the Company is contractually obligated to provide Personal Data about you. In these instances, while you are not obligated to provide the Personal Data about you if you will not provide the Company with such Personal Data, We will not be able to provide you with the products and services to which the contractual obligation applies.
Providing Personal Data for the purpose of contracting with you: in some instances, providing Personal Data about you is a precondition to executing a contract between yourself and the Company. In these instances, while you are not obligated to provide the Personal Data about you if you will not provide the Company with such Personal Data, We will not be able to contract with you and therefore will not be able to provide you with Our products and services.
5. What Personal Data About You Do We Collect?
Personal Data We collect upon you filling out the contact form:
email address, full name, country/region, state/province, phone number, request category, self-description category, type of crop, unit and plot size, IP address, device info, and any accompanying questions.
Personal Data We receive from you when filling in a career application form: If you wish to apply for a position with Us, you will be required to complete personal information about you, such as full name, email address, country/region, state/province, phone number, request category, self-description category, crop, unit, plot size, your CV, IP address, device info, and any accompanying questions.
email address, full name, country/region, state/province, phone number, request category, self-description category, type of crop, unit and plot size and location, device info, and any accompanying questions.
Personal Data We receive from the contract farming application:
Email, Phone number, Full name (optional), Country, Field(s) location, Crop grope (silage corn, grains), Platform (IOS/Android), Irrigation reports, Drip system basic components, Crop (phonological stages), and yield data.
Personal Data We receive from the Hybris Dealer Portal:
Name and email address, Latest login date, Items in the current shopping cart, recently viewed items, Order history, shipping address.
Personal Data We receive from the Hybris CRM system – potential customers:
First name, Last name, Email address, Phone number, Category of interest, Type of customer, Country, Crop type of interest, Crop size
Personal Data We receive from you: any Personal Data you provide to Us of your own free will when contacting Us, including via social networks or in any other manner, including complaints, requests, and comments. We and/or Our representatives may record and/or document in writing your calls.
The Company processes your Personal Data for one or more of the purposes outlined in this section and according to the appropriate legal basis.
The Company shall not process Personal Data about you unless there is a legal basis for such processing. The legal bases according to which the Company may process Personal Data about you are as follows:
a. Your consent that the Company will process Personal Data about you for one or more specific purposes. By way of example, for the purpose of sending you marketing materials.
Where the legal basis for the processing of the Personal Data about you is consent, you may at any time withdraw your consent for the purposes for which you provided your consent by sending a notice free of charge to the following email address Data.Privacy@breezeagro.com
Where you withdraw your consent for the processing of Personal Data about you, We might not be able to provide you with some or all of the products and services you requested or in the form intended to be provided to you, and you will have no claim in respect of that.
b. Processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract. By way of example, for contacting you regarding Our products or services after having received a contact us form from you in relation to your request to enter into a contract with us.
c. Processing is necessary for the purposes of the legitimate interests pursued by the Company or by a third party. By way of example, for the purpose of improving Our products and services, or for the exercise or defense of legal claims.
Whenever the processing of Personal Data about you is necessary for the purpose of the legitimate interests pursued by the Company or by a third party, the processing is conditional upon such interests not overridden by your interests or fundamental rights and freedoms which require protection of Personal Data about you. At any time, you may approach Us by sending a notice to the following email address Data.Privacy@breezeagro.com in order to receive information concerning the review performed by Us in order to reach the conclusion that We may process the Personal Data about you on account of such processing is necessary for the purposes of the legitimate interests pursued by the Company or by a third party.
The following list outlines the purposes for which We may process Personal Data about you and the legal basis for any such processing:
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Purpose |
Legal Basis |
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1 |
In order to carry out an internal recruitment procedure for available positions in the Company Inasmuch as you fill out a career form for a position in the Company through Our Website, We will use your Personal Data that you provided within the framework of your candidacy application in order to review your suitability for a position in the Company. Inasmuch as it is decided by the Company not to recruit you for a position and, inasmuch as you provide your consent to this, We may use your Personal Data for the purpose of checking your suitability for an identical, similar, or different position in the Company in the future. In addition, some of the Personal Data that you submit as part of your candidacy for a position in the Company will be used by the Company to control the efficiency of the Company's internal recruitment procedures.
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2 |
In order to allow Us to provide you with Our products and services Whenever you request Our products and services We will process the Personal Information required for Us to perform such requests.
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3 |
In order to contact you for the purpose of operational requirements In some circumstances, We will contact you in order to update you in respect of certain operational matters; for instance, where We will be required to cease to provide Our products and services in certain jurisdictions, or where a certain aspect of Our products and services is changing. In these circumstances, We will need to use Personal Data about you accordingly.
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4 |
In order to respond to your queries, requests, and/or complaints, and to provide you with customer support services Processing of Personal Data about you is required in order to respond to queries you have concerning products and services of the Company used by you, and in general to provide you with customer support services.
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5 |
In order to provide you with tailor-made marketing materials and offers In order to enhance and improve your user experience and the use of Our products and services, and in order to offer you additional and new offers, products, and services, We process Personal Data about you in order to adjust the materials presented to you according to your preferences, behavior, characteristics, and interests. For this purpose, We use Personal Data automated analysis techniques, including profiling. |
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6 |
In order to improve the products and services, We offer, as well as to offer new ones We may use Personal Data about you in order to improve the products and services We offer, as well for the purpose of offering new ones; such processing will include, inter alia, an analysis of previous uses by you of Our products and services, any comments and complaints received in respect of Our products and services, as well as any errors and malfunctions.
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7 |
In order to send you marketing materials Inasmuch as you agree to receive marketing materials from Us, We will send you, via the means of communication you consented to, marketing materials relating to our products and services, whether in existence now or in the future, whether similar to our current products and services and whether different ones. It is hereby clarified that you may withdraw your consent at any time, by sending an email free of charge with the title “unsubscribe” to the following email address: Data.Privacy@breezeagro.com or by clicking the unsubscribe option in any marketing material sent to you. Please note that you will be requested to choose from which means of communication (one, some or all) do you wish to unsubscribe. It is hereby clarified that unsubscribing will not cause the deletion of your contact details, but to cease receiving marketing materials – unless you re-request to receive them, subject to any legal obligation of Ours.
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8 |
In order to analyze the effectiveness of any marketing and advertising campaigns and activities of the Company
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9 |
In order to perform and maintain various activities supporting the offering and provision of Our products and services Such activities include back-office functions, business development activities, strategic decision making, oversight mechanisms, etc.
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10 |
In order to perform analysis, including statistical analysis We use various analytical measures (including statistical ones) in order to make decisions on various issues, including improving existing products and services and introducing and developing new ones.
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11 |
In order to protect Our and third parties interests, rights, and assets, including initiation or exercise or defense of legal claims We may process Personal Data about you in order to protect the interests, rights and Assets of Ours and of third parties, according to any law, regulation and agreement, including any of Our terms and conditions and policies. |
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7. Your Right To Object To The Processing of Personal Data About You Where Such Processing Is Necessary For The Purpose Of The Legitimate Interests Pursued By The Company Or By A Third Party
Where the processing of Personal Data about you is necessary for the purpose of the legitimate interests pursued by the Company or by a third party, you have the right to object to such processing for this purpose by sending a notice to the following email address Data.Privacy@breezeagro.com, unless We demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.
8. Your Right To Object To The Processing of Personal Data About You For Direct Marketing Purposes
The Company provides its customers with offers that are tailored for them specifically, in order to enhance and improve your user experience and the use of Our products and services, and in order to offer you with additional and new offers, products and services. This is done following the processing of Personal Data about you, in order to adjust the materials presented to you, on the basis of their preferences, behavior, characteristics and interests. For this purpose, We use Personal Data automated analysis techniques that provide Us with analysis and conclusions concerning you in various aspects, including profiling.
By way of example, such analysis and conclusions may be used by Us in order to offer you products and services which We think may be of more interest to you; for instance, on the basis of the filled out contact us form by you.
Similar analysis and conclusions are used to the extent that you agreed to receive marketing materials from Us, as such materials are tailored to offer you products and services which We think may be of more interest to you.
Where Personal Data about you is processed for direct marketing purposes, you shall have the right to object at any time to such processing for this purpose, including profiling to the extent that it is related to such direct marketing, by sending a notice to the following email address Data.Privacy@breezeagro.com, in which case We shall cease to process Personal Data about you for such direct marketing purposes.
In addition, you may withdraw your consent from receiving marketing materials at any time, by sending an email free of charge with the title “unsubscribe” to the following email address: Data.Privacy@breezeagro.com
9. Transfer Of Personal Data To Third Parties
The Company may share Personal Data about you with governmental, local, official and/or regulatory authorities, as well as where such disclosure is required to protect Our and third parties’ interests, rights and assets, including initiation or exercise or defense of legal claims.
In addition, We may disclose Personal Data about you to potential purchasers or investors of, or lenders to, the Company, or in the event of any similar transaction (including the sale of assets of the Company, and/or in connection with any merger, reorganization, consolidation or bankruptcy of the Company.
10. Your Rights in respect of The Personal Data About you
For the purpose of supporting the activities, products, and services of the Company, We may share Personal Data about you with third parties that provide Us with the following services:
You are entitled to the following rights in respect of the Personal Data about you. The exercise of such rights will be via sending an email requesting to exercise your right to the following email address: Data.Privacy@breezeagro.com
Right of access
You have the right to receive from the Company confirmation as to whether or not Personal Data about you is being processed, and, where that is the case, access to the Personal Data and the following information: (1) the purposes of the processing; (2) the categories of Personal Data concerned; (3) the recipients or categories of recipient to whom the Personal Data have been or will be disclosed, in particular recipients in third countries outside the EEA or international organisations; (4) where possible, the envisaged period for which the Personal Data will be stored, or, if not possible, the criteria used to determine that period; (5) the existence of the right to request from the Company rectification or erasure of Personal Data or restriction of processing of Personal Data about you or to object to such processing; (6) the right to lodge a complaint with a supervisory authority; (7) where the Personal Data is not collected from you, any available information as to its source; (8) the existence of profiling; and (9) where personal data is transferred to a third country outside the EEA or to an international organisation, the appropriate safeguards relating to the transfer.
The Company shall provide a copy of the Personal Data undergoing processing and may charge a reasonable fee for any further copies requested by you. Where you make the request by electronic means, and unless otherwise requested by you, the information shall be provided in a commonly used electronic form.
The right to obtain a copy of the Personal Data shall not adversely affect the rights and freedoms of others, and therefore if the request will harm the rights and freedoms of others, the Company may not fulfill your request or do so in a limited manner.
Right to rectification
You have the right to obtain from the Company the rectification of inaccurate Personal Data about you. Taking into account the purposes of the processing, you have the right to have incomplete Personal Data completed, including by means of providing a supplementary statement.
Right to erasure
You have the right to obtain from the Company the erasure of Personal Data about you where one of the following grounds applies: (a) the Personal Data is no longer necessary in relation to the purpose for which it was collected or otherwise processed; (b) you withdraw your consent on which the processing is based and there is no other legal ground for the processing; (c) you object at any time, on grounds relating to your particular situation, to processing of Personal Data about you which is based on the legitimate interests pursued by Us or by a third party, and there are no overriding legitimate grounds for the processing; (d) you object to the processing of Personal Data about you for direct marketing purposes; (e) the Personal Data has been unlawfully processed; (f) the Personal Data about you has to be erased for compliance with a legal obligation in European Union or Member State law to which the Company is subject.
This right is not applicable to the extent that the processing is necessary: (a) for compliance with a legal obligation which requires processing by European Union or Member State law to which the Company is subject; or (b) for the establishment, exercise or defense of legal claims.
Right of restriction of processing
You have the right to obtain from the Company restriction of processing of Personal Data about you where one of the following applies: (a) the accuracy of the Personal Data is contested by you, for a period enabling the Company to verify the accuracy of the Personal Data about you; (b) the processing is unlawful and you oppose the erasure of the Personal Data about you and request the restriction of its use instead; (c) the Company no longer needs the Personal Data about you for the purposes of the processing, but it is required by you for the establishment, exercise or defense of legal claims; (d) where the processing of Personal Data about you is necessary for the purpose of the legitimate interests pursued by the Company or by a third party, unless We demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims; (e) where Personal Data about you is processed for direct marketing purposes, including profiling the extent that it is related to such direct marketing.
Where the processing of Personal Data about you has been restricted following your request, such Personal Data shall, with the exception of storage, only be processed with your consent or for the establishment, exercise, or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State.
Right to data portability
You have the right to receive the Personal Data about you, which you have provided to the Company, in a structured, commonly used and machine-readable format and have the right to transmit such Personal Data to another controller, where: (a) the processing is based on your consent or on a contract to which you are a party, and (b) the processing is carried out by automated means.
In exercising your right to data portability, you have the right to have the Personal Data about you transmitted directly from the Company to another controller, where technically feasible. The exercise of your right to data portability is without prejudice to your and the Company’s rights under your right to erasure. In addition, the right to data portability shall not adversely affect the rights and freedoms of others.
Right to object
You have the right to object, on grounds relating to your particular situation, at any time to processing of Personal Data about you which is based on the legitimate interests pursued by the Company or by a third party, including profiling based on such legitimate interests. We shall no longer process the Personal Data about you unless We demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms or for the establishment, exercise, or defense of legal claims.
You have the right to object at any time to the processing of Personal Data about you for direct marketing purposes, which includes profiling to the extent that it is related to such direct marketing.
Right to withdraw consent
You may withdraw your consent provided to Us for the purpose of processing Personal Data about you at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Right to lodge a complaint with a supervisory authority
You have the right to lodge a complaint with a supervisory authority which is established by a Member State in order to protect the fundamental rights and freedoms of natural persons in relation to the processing of personal data within the European Union.
Your rights in respect of Personal Data about you as outlined in this section 11 may be restricted by European Union or Member State law to which the Company is subject.
We shall provide you with the information requested according to your rights outlined in this section 11 without undue delay and in any event within one month of receipt of the request. That period may be extended by two further months where necessary, taking into account the complexity and number of the requests. We shall inform you of any such extension within one month of receipt of the request, together with the reasons for the delay.
The information requested according to your rights outlined in this section 11 shall be provided free of charge. Where requests are manifestly unfounded or excessive, in particular, because of their repetitive character, We may either: (a) charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested; or (b) refuse to act on the request.
The Company may require you to provide additional information necessary to confirm your identity in order to fulfill your request according to your rights outlined in this section 11, where We have reasonable doubts concerning the identity of the natural person making the request.
11. Cookies
Cookies: A "cookie" is a small data file transferred by a Web site to your computer's hard drive. We send cookies when you surf our Web Site, respond to online surveys or polls, or request information. Accepting the cookies used on our Site does not give us access to your Personally Identifiable Information, but we can use the cookies to identify your computer. The aggregate information collected permits us to analyze traffic patterns on our Site. This can enable us over time to provide you with a better experience on our Site by improving the content and making it easier to use. For example, cookies can allow delivering content specific to your interests and save your password, so you do not have to repeat it more than once on pages where a login is required. However, you may disallow cookies through your Web browser and still visit our Web Site.
12. Retention Of Personal Data About You
The Company shall retain Personal Data about you for as long as is required to fulfill the purposes of the processing of the Personal Data as outlined in this Policy, or for a longer period as required according to the legislation, regulation, policies, and orders that apply to Us.
In general, We will hold Personal Data about you for a minimum period of five years after the termination of your account with Us.
In order to ensure that Personal Data about you is not retained for longer than is required, We periodically review Personal Data retained by Us in order to examine whether any Personal Data can be erased.
13. Transfers Of Personal Data To A Third Country Or An International Organisation
Personal Data about you may be transferred to a third country (i.e., jurisdictions outside the EEA) or to international organizations. In such circumstances, the Company shall take appropriate safeguards aimed to ensure the protection of Personal Data about you and provide that enforceable data subject rights and effective legal remedies for data subjects are available.
14. Protection Of Personal Data About You
We implement appropriate technical and organizational measures to ensure an appropriate level of security to Personal Data taking into account the risks that are presented by processing, in particular from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data transmitted, stored or otherwise processed.
We may be required, due to legal or other obligations outside Our control, to transfer Personal Data about you to third parties, such as public authorities. In such circumstances, We have limited control over the level of protection provided to the Personal Data about you by such third parties.
Any transfer of Personal Data via the internet cannot be fully secured. Therefore, the Company cannot ensure the protection of Personal Data about you when transferred via the internet to the Website operated by the Company.
15. Links To Websites of Third Parties
The Website may provide links to websites and/or applications of third parties. The Company does not control such websites and applications, nor the collection and/or processing of Personal Data about you by such websites and applications, and We are not responsible for such websites and applications, nor to their privacy and data protection policies and activities. This Policy does not apply to any actions taken via such websites and/or applications.
Wherever you access such third parties websites and/or applications, We recommend that you carefully review their privacy policies prior to using such websites and/or applications and prior to disclosing any Personal Data by you.
16. Changes To This Policy
We may amend, from time to time, the terms of this Policy. Whenever We amend this Policy, We will notify such amendments by publishing the updated Policy on the Website. In addition, when We make significant amendments to this Policy, We will strive to inform you about such amendments via means of communication which We believe are reasonably appropriate to inform you of such amendments, and by publishing a notice about such amendments on the Website. Unless stated otherwise, all amendments will enter into force upon publishing the updated Policy on the Website.
We at breezeagro.com believe in helping our customers as much as possible, and has therefore we present a liberal cancellation policy.
How do I cancel an order on breezeagro.com?
If unfortunately, you have to cancel an order, please do so before your order has been processed.
1. For outright cancellations by you
2. If the cancellation is after your product has been shipped & delivered
DAMAGE, DELAY OR LOSS IN TRANSIT
On receipt of all goods inspect carefully. There could be certain circumstances beyond our control where you could receive a damaged product. Please advise us immediately if there is any sign of damage. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please write to us. The defective product might need to be shipped back to us and a replacement will be shipped immediately on receipt of the defective product. Replacement is subject to the availability of the product in our stock. If not available we will refund you for the same.
SUBSTITUTION
In any case where we are unable to supply the variety ordered you can choose any product from our website of a similar value and we will be most happy to ship that as a replacement for you.
REFUND POLICY
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s.no |
Particular |
Cancelled Order |
Detection Amount |
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1 |
After Order Confirm |
1-2 days |
20% |
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2 |
After Order Confirm |
More than 2 days |
50% |
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3 |
Before Delivery Date |
2 days |
70% |
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4 |
Day of Delivery Date |
1 day |
100% |
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S.no |
Particular |
Reducing Goods Quantity |
On Reducing Goods Quantity Detection Amount |
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1 |
5 Days Before Delivery Date |
5%-20% |
10% |
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2 |
2 Days Before Delivery Date |
20%-50% |
50% |
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3 |
After The Goods Are Reached |
5%-50% |
90% |
Note –1.) No more than 50% Quantity can be reduced.
2.) No less than 5% Quantity can be reduced.
Refund will be processed based on the mode of payment of the order:
Buyer can claim a refund for loss in transit if the ordered product(s) has not been delivered at the shipping address (in India) within 15 working days of shipping the order. Such claims will be verified by breezeagro team and only upon establishing the veracity of the claim the amount will be refunded to the buyer. No claims by the buyer will be entertained as loss-in-transit if there is evidence that the order has been delivered to the shipping address or if there was no person available to receive the shipment when the delivery of the order was attempted.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. A refund generally takes 5-6 working days to reflect in your account.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@breezeagro.com
WARRANTY AND LIABILITY
Breezeagro is committed to supplying high-quality products to recreational gardeners and households for personal use. In accordance with the established custom of the trade, breezeagro will in no case be liable for more than the actual amount paid for a particular product on sale.
We will endeavor to only have products on our website that are in stock and available for ordering. Varieties that are out of stock will be listed as such and will not be available for purchase. In the unforeseen event of items going out of stock after you placed an order your amount will be refunded to you.
RETURN POLICY
SHIPPING
